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Director of Operations

The Director of Operations, under the direction of the President and CEO, is responsible for the Social Enterprise departments and programs to further the mission of Alaska Native Heritage Center. Working with the President and CEO, responsible for developing company policies and procedures, monitoring compliance, and Human Resources development of staff and resolving issues. Also, working with the President and CEO, overseeing special projects, and designing, implementing, directing, developing and evaluating existing social enterprises, including but not limited to Cultural Tourism, Gift Shop, Cultural Awareness Training, Café, Culture Boxes, Fab Lab, and Facility Rentals, and developing new social enterprise programs.  Also responsible for operationalizing strategy while focusing on long-term business goals and working with other Department Directors and Managers to coordinate inter-departmental work groups for efficient and quality programing and product delivery, and with the Development Department to educate current and potential partner organizations on how they can utilize and support the Heritage Center. Also, speaks at public events as a representative of the center to help educate various Native and non-Native organizations.


  1. Provide effective operational leadership in the execution of short- and long-term strategic and operating plans for the Social Enterprise Department.
  2. Provide leadership in the development, implementation and continuous improvement of work flows for the various programs and products, both within the Cultural and Educational Programs Department and cross-functional work teams.
  3. Responsible for operational targets/parameters, particularly as it relates to Alaska tourism, and programs that support the mission of Alaska Native Heritage Center
  4. Responsible for developing diversified sources of sustainable unrestricted revenue to support the cultural and educational programs of the center.
  5. Responsible for Human Resources including employee recruitment, retention and development.
  6. Develop and implement internal and external communication strategies for the organization to ensure that unified, consistent, and positive messages define and promote the corporate identity and mission.
  7. Revamp existing programs, such as Cultural Awareness Workshops, Culture Boxes, and the ANHC visitor experience.
  8. Participate in the development of marketing strategies and advertising programs across a variety of media sources.


  1. Bachelor’s Degree in Business, Organizational Leadership, or related fields of study.
  2. Seven to 10 years of progressively more responsible management experience or an equivalent combination of education and experience.
  3. Demonstrated community leadership experience that shows the candidate’s ability to create new partnerships and carryout impact.
  4. Experience with managing and tracking budgets and understanding of financial reporting.
  5. Knowledge of current professional practices for program conception, development, implementation and evaluation.
  6. Knowledge, understanding and sensitivity of Alaska Native history, culture and peoples.


  1. Committed to achieving results under demanding time frames.
  2. Demonstrated ability to provide leadership to staff and to foster a cooperative environment amongst multiple departments utilizing a collaborative team approach.
  3. Delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
  4. High level of planning/organization to prioritize work activities and realistic action plans.
  5. High level of quality management, continuous improvement and demonstrates accuracy and thoroughness.
  6. Excellent verbal and written communications and presentation skills.
  7. Demonstrated ability to work effectively with staff and the general public at all levels.
  8. Strong computer literacy.


  1. Additional duties as assigned based on needs of the business.



  1. Indoors: Primarily in an environmentally controlled office;
  2. Outdoors: Ability to work outside in all weather conditions typical for Anchorage Alaska Summers.

Noise level:

  1. Quiet to moderate.

Physical requirements:

  1. Employee is required to lift and/or move up to 10 lbs.
  2. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.