CUSTOMER SERVICE REPRESENTATIVE
Job Category: Part time seasonal
Reports to: Customer Service Manager
2021 Rate: $13.69 Hourly
Prior knowledge of horse racing is not required to obtain this position, but a new employee will be expected to put forth the effort to learn once employment has been accepted. Customer Service Representatives are the heart and soul of customer service in our facility, the front line of customer relations and experts in the “no question is to go unanswered department”. Customer Service Representatives are familiar with our building layout, our tours, wagering, food courts and restaurant, first aid, photos, security, other racetracks and wagering facilities—in short, anything that has to do with the business of racing and the services we provide our guests.
Essential Duties & Responsibilities:
Knowledge, Skills, & Abilities:
Hospitable and friendly people skills, money handling experience, good math skills, computer literacy, neat appearance, proper phone etiquette, ability to follow directions and comply with company procedures, organized, with attention to detail, patient, self-reliant, professional, dependable, trustworthy and flexible. Capable of lifting up to 20 lbs.
Work Environment, Communication & Physical Abilities:
A professional environment that is fast-paced and customer-oriented. Communication with others in the workplace should be respectful and with a positive attitude. Staff should be prepared to work longer hours during special event days.
Tools & Equipment:
Office supplies, cleaning tools and supplies, brochures, cashiering equipment, maps, and customer service station.