This position is responsible for all tour groups arriving back to their ship at the scheduled time. This individual works closely with the independent tour and dispatch desk. This job requires an individual who is organized, prompt, can multi-task, and has high energy and enjoys working with the public. This position is primarily outside no matter the weather. This person is the last point of contact with the tour guests and will be responsible for making sure their transfers go smoothly. This person will assist in the retail store as needed.