Assist with managing all phases of the banquet event and ensure that all service standards and Piney River Ranch policies are followed by banquet staff. Understand menu selections and major ingredients to relay to the guest and communicate effectively to all staff the banquet event order. Act as an additional contact person for the client and perform site tours for potential clients. Comfortable working in a fast-pace environment.
Assist with set-up of tables, linens, chairs, glassware, service-ware, wedding deck, etc. for full service of banquet events, perform physical activities such as lifting to 50lbs, walking, and standing for extended periods of time
Be familiar with the Ranch’s services, features, activities to respond to guest inquiries accurately environment, maintain complete knowledge of and comply with event and ranch policies and procedures
Supervise dinner buffet to ensure everything run smoothly and efficiently, assist with buffet breakdown, ensure replenishment of items as specified on banquet event orders, make sure that designated condiments are broken down and safely stored and all banquet supplies are returned to designated storage areas, perform other duties as assigned, including but not limited to, assisting with event dishwashing, ensuring guest restrooms are clean, tidy, and stocked throughout the event, monitor and maintain cleanliness, sanitation and organization of event and kitchen area, and ensure pavilion set for next event
Anticipate guests needs, respond promptly, and acknowledge all guests, resolve guest complaints if possible, otherwise refer them to your manager immediately to ensure timely resolution of complaint and in turn guest satisfaction, maintain a friendly and approachable attitude towards guests and staff
Coordinate breaks for assigned employees, ensure all closing duties for staff are completed before staff sign out, provide feedback on staff performance, report disciplinary problems to Sales and Event Manager, participate in the counseling of employees, promote a cooperative working climate, maximizing productivity and employee morale
2+ years of server experience + supervising experience
Food Handlers Card