*Ticket Office Lead

Job Title:   Ticket Office Lead                  

Reports to: Retail & Tickets Manager                                                                      Wage: DOE

Exempt/Non-Exempt: Non-Exempt                                                                        Status: Full-Time/Seasonal                                                                                                                                             
Job Summary:  Facilitates daily operations of the ticket office.

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Assures all customers are treated courteously, safely, and efficiently
• Assists the Ticket and Retail Manager in day-to-day operations of the ticket office
• Coordinates with other departments to ensure effective and efficient operations are in place
• Assists in the implementation of season pass events, and attends events as needed
• Assists set-up and monitors point of sale (POS) system used for ticket sales
• Troubleshoots ticket seller problems and assists with customer complaints
• Assists in training ticket office staff on daily ticket office operations and using RTP
• Performs and assists other ticket employees in performing ticket selling duties including day ticket, season pass, and locker sales
• Assures that daily cash sales reports are completed accurately
• Assists with group ticketing and billing
• Manage seasonal and daily locker inventory
• Manage processing of lost and found items 
• Assist guests in looking for and locating items in lost and found
• Shoveling out entrances to Main Lodge and in front of ticket office when it snows

Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required:

• Ability to perform all types of ticket and pass sales
• Strong accounting skills
• Good organizational and communication skills
• Ability to work in a high volume, distracting environment
• Ability to manage a large volume of cash accurately, honestly and safely
• 10 key calculator skills
• Ability to effectively present information to management

Experience/ Education

Required:

• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of the ski industry.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. The employee is frequently required to use hands to finger, handle or feel objects tools or controls. Must be capable of walking or standing 75 percent or more of a normal 8 hour work shift. Must be capable of occasionally lifting, pushing or pulling 40 lbs or greater.   Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Equipment Used

• Telephones
• Hand held radios
• 10 key calculator
• Desktop computers
• Printers
• RTP POS
• Snow shovel