Job Title: Clubhouse Manager                                            

 

Reports to: Assistant GM                                                Wage: DOE              

Exempt/Non-Exempt: Exempt                                        Status: Full Time Seasonal (April 15-Oct 15)

                                                                                                                                                                                                                                                 

 

 

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

 

• Ensure that customers and employees are treated courteously, safely, and efficiently
• Work with the Retail Manager to ensure the golf shop is properly stocked and clean
• Ensure a proper and timely opening and closing of the golf shop and clubhouse daily
• Maintain proficient knowledge of the operational use of all points-of-sale, customer databases, and tee-time scheduling tools
• Conduct daily golf course and clubhouse business, including managing cash and using of points-of-sale, customer databases, and tee-time scheduling (repetitive)
• Supervise practice range and golf cart operations
• Work in cooperation with the food and beverage team to stock and sell food and beverage items for all golf operations and special events

• Work in cooperation with the sales and event team to sell, organize, and execute tournaments, events, and programs
• Aid the marketing team in generating content and photos for use on social media and the website
• Work with Human Resources to interview, hire, train, and appraise the performance of employees
• Provide supervision and guidance to employees in accordance with RLM policies and State/Federal employment laws
• Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling
• Provide effective performance feedback through employee recognition, rewards, reviews, and disciplinary action, with the assistance of Human Resources when necessary
• Manage financial objectives by adhering to a departmental budget; scheduling expenditures; analyzing variances; and initiating corrective actions
• Plan, evaluate, and improve the efficiency of department processes and procedures
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment
• Delegate department representation at committees such as sustainability, safety, and customer service
• Communicate regularly and effectively with other managers, directors, general manager, and other designated contacts within the organization
• Assist subordinates and other departments in performing duties whenever necessary

 

 

 

Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

 

Required:

• Excellent communication, leadership, analytical, and interpersonal skills
• Ability to lead and direct employees, serve customers, and maintain excellent customer service during high-stress situations
• Highly organized and able to adapt quickly to changing priorities
• Excellent written and verbal communication skills
• Demonstrated knowledge of basic economic, budgeting, and accounting principles and practices
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team
• Safety orientated and able to train employees on safety procedures of equipment used
• Excellent computer skills in a Microsoft Windows environment, including Excel, Word, and Outlook
• General knowledge of various employment laws and practices and employee relations
• Evidence of the ability to practice a high level of confidentiality
• Available to work holidays and/or weekends
• Maintain a valid Driver’s License

 

Experience/ Education

Required:

• 1-3 years experience in a golf course setting
• Experience managing staff

Preferred:

• Experience in organizing and promoting tournaments
• Experience in conducting group and individual clinics

 

 

 

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand, sit, and talk and hear. The employee sometimes is required use computer.  Specific vision abilities required by this job include close vision, distant vision, color and peripheral vision, depth perception and ability to adjust focus.  While performing the duties of this job, the employee is exposed to fumes and outside weather conditions.