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Taquan Air - Ketchikan

Flight Coordinator

Position Description


Title:                            Flight Coordinator

Department:                Dispatch

Responsible to:            Station Manager

                                    Director of Operations

Job Summary:

The Flight Coordinator is responsible for scheduling, directing and coordinating aircraft to meet all flight commitments with the highest quality, safest methods and most efficient passenger, mail and freight service.


Summary of Essential job functions

  • Ability to Schedule aircraft and to identify all factors affecting scheduling
  • Knowledgeable of our routes, rates and fares, destinations and general weather trends
  • Responsible for notifying the D.O. and Chief Pilot immediately regarding emergencies
  • Responsible to know emergency response procedures
  • Responsible for working with the Director of Operation or Chief Pilot when delaying or canceling flights if unsafe conditions threaten the safety of the aircraft or passengers
  • Disseminate flight assignments, weather, and route information to the pilots promptly
  • Maintain radio watch and log of all aircrafts
  • Responsible for manifesting passengers, freight and mail for every flight dispatched
  • Responsible for dispatching aircraft in order to produce the best revenue return
  • Ability to handle all ticketing done at our base of operations
  • Responsible for answering phones, booking reservations and quoting charter flights
  • Knowledgeable of all Company products
  • Familiar with and execute Medallion Program (Risk Assessments for every flight)
  • Responsible for daily revenue reports and other paper work pertaining to dispatch
  • Knowledgeable of PO-508 manual and all USPS regulations for handling mail
  • Responsible for understanding T-100 system, data entry and meeting deadlines
  • Perform all duties in compliance with the OPS Manual and all applicable regulations
  • Ability to use all required company forms and comply with company procedures
  • Participate in all company training
  • Maintain contact with outlying area agents
  • Maintain contact with tour operations
  • Responsible for keeping work area clean and organized
  • Other duties as assigned by supervisor


Minimum requirements

  • High School Diploma or equivalent
  • Previous Airline experience preferred
  • Working knowledge of the tourism industry
  • Must have a strong Risk Management orientation
  • Applicant must possess excellent customer service skills to effectively deal with the traveling public and other employees.
  • Speak fluent English and have excellent oral and written communication skills
  • Ability to complete multiple tasks
  • Must maintain a professional appearance at all times and follow company uniform policy
  • Knowledge of software programs such as Word, Excel and Outlook
  • Excellent time management and organizational skills
  • Valid Alaska drivers license and good driving record


Physical and Mental Abilities required

  • Ability to work long hours, evenings and weekends as needed
  • Ability to operate computers and other office equipment
  • High level of integrity, diplomacy and initiative
  • Ability to maintain confidentiality




This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Employees are subject to random and post accident drug testing.




Implemented (January 23, 2008)

Spirit of Alaska Tours