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Spirit of Alaska Tours - Ketchikan

Tour Coordinator

Tour Coordinators are responsible for meeting and providing introductory information to all arriving guests who are on scheduled tours. Applicants must have strong customer service skills and be capable of positively representing the company to cruise lines, partners and customers.

Summary of Essential Job Functions:

  • Provide support to tour sites by communicating tour counts, dispatching departures, distributing marketing materials and maintaining sales records.
  • Use knowledge of tour products to perform initial screening on all participants to determine their eligibility to participate.
  • Clearly communicate logistical and other problems that arise and assist in determining the best possible solution.
  • Work closely with supervisors and co-workers to assist to ensure all departures and administrative tasks are completed.

Minimum Requirements:

  • High School Degree or equivalent
  • Previous experience in tourism industry preferred
  • Ability to communicate and work effectively as a member of a team
  • Maintain a professional appearance at all times and adhere to company policies
  • Speak fluent English
  • Be able to speak in front of large groups of people
  • Knowledge of basic computer skills (MS Excel and Word)
  • Must be able to problem solve, prioritize tasks and multi-task
  • Have time management skills to follow a daily schedule with minimal supervision

Abilities Required:

  • This position may require standing and walking for long periods of time

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any instructions and to perform any other duties requested by his or her supervisor.

Spirit of Alaska Tours