Bargaining Unit: Non Licensed Rate of Pay: $29.37 / HR + DOE
SUMMARY: Provides expertise on Epic application functionality and is well-versed in end-user and provider workflows and departmental needs. Develops and executes training for refresher, efficiency training needs, new employee, provider onboarding and upgrade training. Works to ensure efficient workflow, charge capture and reconciliation in ambulatory clinics. In collaboration with clinicians, investigates, analyzes and develops methods to ensure a correct billing process for the outpatient clinics.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary point of contact for assigned Ambulatory Clinics, understands processes and workflows and has advanced knowledge of the Epic applications for Ambulatory and Revenue/Charges.
Provides expertise on application functionality. Participates in workflow testing during system upgrades.
Maintains documentation on Electronic Health Record (EHR) processes and procedures. Stays current with new application functionality and enhancements.
Provides a role-based training program for providers and staff. Trains, assesses end-user proficiency. Creates and maintains training materials.
Provides direct support for onboarding of new providers to ensure efficient and proficient use of the EHR.
Conducts audits to verify accuracy of patients’ charges and billed services including auditing medical records for conformance to hospital policies and national billing standards.
Acts as charge resource and resolution contact.
Works with managers and leads to resolve charge entry and identify work queue issues.
Contributes to revenue management strategies and analysis of physicians services as requested.
Identifies issues, supports standardization, utilization, and optimization efforts for Epic end users including providers.
Provides customer service to users and troubleshoots application/system issues. Communicates and resolves system issues to maximize system potential.
Participates in cross-functional work teams and works with a variety of customers to identify functional needs and solutions.
Documents and reports system issues through internal chain of command; communication with vendor where appropriate.
Maintains and develops professional skills through training (both hospital-provided and self-directed).
Demonstrates high standards in HIPAA privacy practices. Job Duties require access to and availability of Protected Health Information (PHI) on a daily basis.
Demonstrates System Values in performance and behavior.
Complies with System policies and procedures.
Other duties as may be assigned.
LICENSES, CERTIFICATIONS: None
EDUCATION AND EXPERIENCE: Required: Bachelor’s degree in a related field. In the absence of a Bachelor’s degree at least 4 years of clinical, healthcare operations, revenue cycle, information technology or health information technology experience. Preferred: Experience with Epic Ambulatory, Hospital Billing, Professional Billing.
Strong interpersonal skills and effective communication skills.
Strong organizational skills.
Ability to multi-task
Self-starter and motivator
Excellent problem solving and written and oral communication skills
Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments and demonstrating a strong work ethic
Willingness to address issues and take ownership, knowing when and how to escalate issues.
Ability to understand and document business processes
Ability to work on process redesign teams and facilitate change
Ability to work with physicians, nurses, medical assistants, and non-clinical staff
COMPUTER/BUSINESS SKILLS: see other experience/qualifications
Ability to use Microsoft Office suite
Epic Electronic Health Record