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Retail Park Store Guide- Summer 2019

Position: Retail Park Store Guide

Location: Greater Yellowstone National Park Area as Assigned

Reports To: Retail Operations Territory Manager

Status: Full-Time / Seasonal (May through September / Non-Exempt

Summary Description:


Yellowstone Forever is the official nonprofit partner of Yellowstone National Park. We partner with Yellowstone National Park to create opportunities for all people to experience, enhance, and preserve Yellowstone forever. Our combined operations include 11 educational Park Stores with gross sales of over $5.1 million; the Yellowstone Forever Institute, which offers more than 600 in-depth programs each year; a supporter program of over 73,000 Yellowstone enthusiasts raising funds to support critical park priority projects; and an online community of over 300,000 worldwide. Yellowstone Forever has provided over $106 million of cash support and over $64 million of in-kind support since 1933. Our mission of engagement and support through education and fundraising for the park will ensure Yellowstone remains for generations to come. 

The Retail Park Store Guide plays a critical role in the field overseeing the active engagement, greeting, and recommendations to our customers. The Guide is the “face” of Yellowstone Forever to our customers and visitors in our day-to-day Yellowstone Forever Park Store operations. As a brand evangelist, the Guide must be a knowledge expert about Yellowstone Forever and our retail product, institute courses and instruction offerings, and our philanthropy efforts and supporter programs. Ensure that there is a continual effort to provide the highest quality visitor experience possible. Closely coordinate with the Retail Operations Territory Manager in executing the retail merchandising, marketing, and communication plans in assigned Park Stores and proactively looking for ways to enhance the visitor experience. Success in this position requires an exceptional attitude and desire for proactive customer engagement, an unrelenting pursuit of excellence, and a drive for continual growth and improvement.


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Yellowstone Forever is an equal opportunity employer. It is our policy to comply with all applicable local, state and federal laws prohibiting discrimination based on race, color, national origin, age, physical or mental disability, marital status, religion, creed, sex, sexual orientation, genetic information, veteran status, political beliefs, or any other characteristic protected by applicable federal, state or local law.